Jewelry FAQS

A: The constant wear and tear on your automobile requires regular maintenance and sometimes major overhauls. The same is true for jewelry. Everyone will wear his or her jewelry differently. Some people are harder on their jewelry than others. Some jewelry is designed for everyday wear, some for occasional wear. No jewelry is designed for 24hr wear; with the possible exception of the wedding ring. However even this piece of jewelry should be removed when doing something physical that could damage or cause excessive wear. So if you are one of those people whom "never take their jewelry off" You will require more frequent repairs and maintenance.

Q: Maintenance On Rings:

We recommend that you have your rings cleaned and checked at least twice per year by a qualified jeweler to monitor the wear on the prongs and tighten any loose stones. Keep in mind that even the prongs holding the stones are made of a precious metal, which is relatively soft and eventually wears down. By regular cleaning and checking, the jeweler can advise you when it is time to retip prongs or tighten a stone. To keep your rings looking good between trips to the jeweler, use a soft tooth brush and jewelry cleaner. Baking soda works well to bring back some of the luster to the item.

Q: Maintenance On Earrings:

A: Because an earring does not receive the same type of wear as a ring, the prongs holding any stones do not normally wear down. The thing to watch for on an earring in the case of a standard friction post and back, is the gripping power of the back. Sometimes the post or the back can get bent and not grip the way it should. When you take your earring off or put it on, take notice if the back exhibits sufficient resistance and clicks into place when put on. If the back seems to slide on and off too easy, it is possible that it can be adjusted, or may need to be replaced.

Q: Maintenance On Pendants:

A: The most common maintenance on pendants involves the chain it is on. It is a good idea to put on your pendant in front of a mirror with the clasp in front of you. This allows you so see what you are doing to hook up the clasp as well as tell whether the clasp is operating correctly. Common types of clasps such as the spring ring, occasionally stick and don't close properly, or get bent enough so the spring end does not meet squarely with the closed end. Also, depending on how much wear the pendant receives, the joints of each link making up the chain and the jump rings connecting the chain to the clasp wear on each other and will eventually wear out. If it is just the jump rings that are worn, they can usually be rebuilt or replaced. If it is the individual links in the chain, repair is usually not cost effective and will require replacement of the chain. The other part of a pendant that receives the same type of wear is the bail. The bail can be rebuilt or replaced.

Q: What if I have a question about an item?

A: Please browse our site and contact us via E-mail; regular mail or phone to answer any questions or verify if an item is available for immediate shipment. If you are in the Yankton area, please use our site to pre-shop, then stop in our downtown or mall location for personal service.

Q: What are your shipping methods?

A: USPS
1ST CLASS INSURED (ONLY FOR ITEMS VALUED LESS THAN $500.00)
1ST CLASS REGISTERED (ITEMS VALUED ABOVE $500.00
NEXT DAY (WHERE AVAILABLE)
2ND DAY (WHERE AVAILABLE)

UPS
REGULAR
2ND DAY
NEXT DAY

Q: What are my payment options?

A: On-line payment is not available at this time. Conventional mail or phone can complete order payments. Master Card, Visa, Discover, and checking account debit cards are accepted.

Q: What is your return policy?

A: Purchases returned within 30 days are accepted for exchange or store credit. Full purchase price without shipping charge will be applied towards the exchange or issued as store credit. Store credit can be used at anytime towards a future purchase. Return exceptions: Worn, damaged, altered items, and custom orders may not be returned.

Q: What are your warranty policies?

A: Refer to a specific manufactures warranties. Any defective merchandise may be returned to Kline's. Kline's will be responsible for returning defective merchandise to the manufacturer. There will be a shipping and handling charge of $10.00 on warranty returns.

Warranties cover defects in manufacturing and workmanship. They do not cover normal wear, or damage from accident or abuse. For useful tips on care and maintenance of your fine jewelry, refer to the care and maintenance section of this page.

Q: What is the difference between genuine and synthetic stones?

A: A natural or genuine stone refers to a gemstone created in a natural environment by nature. A synthetic or imitation stone is a term used very loosely referring to a man made substitute for its natural counterparts. Typically this term could refer to a cut or moulded piece of glass, plastic or any other man made material resembling, in appearance only, a natural or genuine gem.

Q: What is a created stone?

A: With advances in technology, scientists have discovered how to re-create certain gem materials in the controlled environment of a laboratory. Originally the term synthetic was the term used to describe a material that is chemically, physically and optically the same as its natural counterpart. The problem was the loose interpretation and use of the term synthetic. It did not separate a man made stone that was truly chemically, physically and optically the same, as its natural counter part from a piece of glass or plastic, that to the untrained eye may resemble a natural stone. To the average consumer, synthetic meant "fake". Therefore, companies who manufacture gem material with the same chemical, physical and optical properties as the natural needed a term to separate it from the lesser quality and valued imitation, hence the term "Created". A true created stone has the same properties as a natural stone. An "Imitation" stone can be made of just about anything and only mimics a natural stone in appearance. Created stones are much less in cost than their natural counterparts, but more expensive than an imitation stone.

Q: Are all stones enhanced or treated?

A: Throughout the history of man's admiration and use of gemstones, certain enhancements or treatments have been routinely used to bring out the potential beauty of a gemstone. Most of these enhancements have been accepted as standard practice and not brought to the attention of the average consumer. That is because these enhancements were permanent and routinely used on vertually all stones. The first commonly accepted enhancement of a gemstone is cutting and polishing. Any natural stone in its rough form is unrecognisable and unusable to the consumer. To bring out the potential beauty of that stone it must first be cut and polished. Most natural gemstones have been subjected to some form of enhancement besides cutting and polishing. The most common treatments include heat, irradiation, dying, bleaching, oiling. Some treatments are permanent, some are not. (Refer to the "about color stones" link of this site for commonly used enhancements on a specific stone.)

Q: Can I wear my jewelry 24 hours a day?

A: Most jewelry is not designed for 24 hour wear. We recommend that you remove all jewelry items before you go to bed and before doing physical labor or activities that will cause excessive wear on the items. We also recommend that you apply perfumes, colognes, hair spray, lotion and other cosmetics before you put on your jewelry. If you choose to wear your jewelry 24 hours a day, never taking it off, you can expect damaged and lost stones, frequent maintenance and repairs.

Q: What is the difference between 10K and 14K gold?

A: Gold is available in many different karats 10K, 14K and 18K being the most commonly used in the United States. Pure gold is considered 24K gold. 10K means there are 10 parts of gold to 14 parts alloy. 14K means there are 14 parts of gold to 10 parts alloy.

Q: What causes my jewelry to discolor?

A: Discoloration of jewelry can be caused by many elements. The most well known cause is perfume, cologne, lotions, make up, hair spray and some household cleaning supplies. This is due to a reaction of the chemicals with the alloys in the gold.

Q: Do you have a warranty or insurance on the jewelry I purchase from your store?

A: All of our jewelry has a manufacturers warranty which would cover any defects in the item or workmanship. These warranties vary in length from one year to lifetime depending on the item and manufacturer. We recommend that you have your jewelry cleaned and checked approximately twice a year to keep you informed on the wear of your item. We also advise that you insure your items on your renter or home owners insurance. Keep in mind, warranties do not cover normal wear, accidents or abuse. That is typically covered by the owners private insurance coverage such as home owners or renters policies.

Q: Can a diamond chip?

A: Yes. A diamond is the hardest stone but not the toughest. Just the right blow to your diamond can chip, abrade or even crack your diamond.

Q: How often should I have the prongs on my ring checked?

A: You should have your jewelry cleaned and checked by a professional jeweler at least twice a year. We have found that individuals working with paper products and materials show more wear on their jewelry items than other types of occupations therefore, depending on your occupation up to four times a year would be considered.

Q: What is the difference between a hollow gold necklace and a solid gold necklace?

A: Hollow chains/bracelets means exactly that, they are made with hollow pieces of metal making the jewelry item light weight and of course much less expensive. The downfall is once the item breaks or dents, they usually can not be repaired. Solid chains/bracelets consists of solid pieces of gold or silver. These pieces will be heavier and more expensive but are repairable and with proper care could last a lifetime.

Q: What does "gold plated" mean?

A: Gold plating/electroplating is a process in which a base metal alloy jewelry item is coated with a fine layer of gold giving the item a solid gold look.

Q: Can you quote prices over the phone for jewelry repair or sizing of rings?

A: We are unable to give repair quotes over the phone. Individual jewelry items may have very different requirements which involve varying procedures and costs. After we view the item we will give you a free estimate of repair.

Q: Are there different qualities and grades in genuine colored stones?

A: Yes, based on size, quality and rarity of individual stones, however there is no internationally accepted system of grading for colored stones like there is with diamonds.

Q: What does a one carat diamond cost?

A: Referring to a single stone, you may see a one carat diamond advertised for as low as $1199 and then spot one in a fine jewelry store for $10,000. The difference is rarity. The rarity is determined by how that stone ranks in the four C's. (cut, color, clarity, carat weight). As described in the About Diamonds link of this site, the higher a diamond ranks in each of these categories, the more rare it is, consequently the more value it commands.

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